Testimonials

Examples of those who have benefited from our vision:

Denver Rescue Mission

"The Aqubanc System has increased the efficiency of our donation processing. This has translated into reduced seasonal staffing and higher productivity from our permanent staff. The Aqubanc team also provides great customer service through the implementation process and are very helpful in troubleshooting any issues promptly."

Chiyoko Yokota
Controller
Denver Rescue Mission
Denver, CO
cyokota@denrescue.org


Denver Rescue Mission

"We process 50,000+ gifts annually, for years gift processing was a time and staff consuming nightmare we often pulled everyone from the Executive Director to the Receptionist in to help open and process mail. Within a few short weeks of implementing the Aqubanc solution we reduced the staff needed to two individuals and the time to a few hours on even a busy 4th quarter day. The time that we freed up has allowed us to improve our efforts in donor relations, moves management and personalized communications. After 3 years of use I can say that Aqubanc has revolutionized our gift processing and has changed our culture and operations from logistical chaos to efficient donor centered process. Along the way Aqubanc and their team have been exceptionally supportive and prompt when we need assistance. I would recommend Aqubanc to anyone looking to improve their process and donor relations."

Carl Parsons
Project Manager
Union Gospel Mission
Portland, OR
carlp@ugmportland.org


Durham Rescue Mission

"Since we began using the Aqubanc system we have been able to process our donations with only two Data Entry staff, even in the Fall. In the past we would get almost two weeks behind in our busy season and now our donors are receiving a receipt within three days most of the time. I also love being able to access the images of the checks quickly. This makes meetings with our auditor a lot more efficient!"

Kristi Zimmerman
Office Manager
Durham Rescue Mission
Durham, NC
kristi.zimmerman@durhamrescuemission.com


Love a Child

"Starting in 2007, I recognized the need to improve our Gift Receipting. When I began researching options to our Gift Receipting challenges, I became a bit discouraged. It was easy to find vendors who wanted to sell to us piece meal or only solve some of the puzzle. I needed someone to study our mail and make necessary recommendations for a system that could be customized to meet our Gift Receipting needs. Then I needed someone to oversee the entire system implementation, everything from installing the hardware and software, training staff, writing procedures, and, setting us up with support. I was looking for one company to do it all. Of all the vendors I talked to, only Aqubanc actually understood all of the Gift Receipting challenges and how to make them work better.

After reviewing our gift processing systems, Aqubanc recommended an entire process from beginning to end that decreased the amount of data entry by 70%. By going directly to Cheque 21 depositing, we've eliminated the need for multiple tapes, check copying, creating deposits or trips to the bank.

My only regret has been that I didn't do this five years ago. The age is passing when organizations spend untold dollars for data entry operators. The best result of our Aqubanc system is that we have had a substantial reduction in data entry staff, eliminated temporary staff, and, quicker turnaround times in Gift Receipting which has lead to sending acknowledgement letters sooner. This year (Spring 2008), we are reporting a significant reduction in administrative expenses to our donors thanks to Aqubanc."


Sandra Smith
Executive Director
Love A Child, Inc.
info@LAChaiti.org


Phoenix Rescue Mission

"Aqubanc has revolutionized how Phoenix Rescue Mission cares for our donors. Accuracy rates, speed of entry and a user-friendly interface have allowed our Annual Giving team to focus more time on communicating with our donors, and because of this we have raised more funds. We are no longer spending time and energy double-checking our bank’s lockbox and fighting to resolve errors. We no longer pay five figure bank fees and we no longer hire temporary workers to process donations around the holidays. More importantly, we now control gift processing and that has enhanced the donor experience."

Nicole Peña
Director of Development
Phoenix Rescue Mission
Phoenix, AZ
npena@phoenixrescuemission.org


South Side Mission

"I just wanted to send you a special Thank You note to tell you how happy we are with the Aqubanc system. It has improved our productivity. It has also been easy to learn and process receipts daily. I really appreciate your quick turnaround in installing our system and the support provided has been superior."

Full Testimonial


Crystal Kyle
Director of Finance
South Side Mission
crystalk@southsidemission.org



"Before initiating The Aqubanc Cheque 21 Solution, we anticipated always hiring a large number of temporaries to get us through the months of processing the Fall acquisition and cultivation donations. Even with these temporaries turnaround times would still be weeks - not days. Now processing donations during our busiest times essentially requires the equivalent of only one person for the entire process from opening the envelopes through working the scanner. All with a 48 - 72 hour turnaround during the busy Fall peak season."

Rev. Tom Laymon
President / CEO
Sunday Breakfast Mission
tlaymon@sundaybreakfastmission.org


“This investment has paid for itself in less than one year.  The system has reduced processing time and labor.  Thank You’s go out within 48-hours instead of 2-weeks.” 

Mark Charvat,
CFO
The City Mission,
Cleveland OH
mcharvat@thecitymission.org


“Aqubanc revolutionized how we care for our donors.  Accuracy rates, speed of entry and user-friendly have allowed our Annual Giving team to focus more time on donors and because of this we have raised more funds.  No more double-checking lockbox and we saved over $100,000 annually.”

Nicole Peña,
Director of Development
Phoenix Rescue Mission,
Phoenix AZ
npena@phoenixrescuemission.org


“By moving from lockbox to Aqubanc’s in-house system all gifts are now processed same day by one person.”

Mitch Rozonkiewiecz,
CIO
Rescue Mission,
Syracuse NY
Mitch@RMSyr.org


American Financial

"I've worked together with Jim and Aqubanc many times. He understands what the customer needs, which equipment is the best fit for their needs, and when to recommend new or refurbished equipment. In our most recent transaction, we were able to save the customer over $50,000 while still recommending higher performance hardware. It is rare to find someone else who actually cares about the customer and their needs."

Chris Orth
Partner
American Financial Technologies
Kewaskum, WI
crorth@charter.net

Testimonials
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